Technical Support

Welcome to Wacom's CapPLUS™ Technical Support page. Wacom strives to produce the highest quality, best performing and easiest to integrate surface capacitive touch products available today. But there is always the chance that a product will not work as you expect and so we also want to provide you with the best technical support response in the industry.

Here you will find information on how to contact Wacom in the case of a technical problem. We will be adding FAQs and other trouble-shooting help and information about returns in the near future, so please keep checking back.

Please note.

The email addresses listed in the Contacting Technical Support section below are for Wacom Components support only.
If you have purchased Wacom products including Cintiq, Intuos and Bamboo digitizers and are looking for spare parts, repairs or have general questions to ask about your products,

Please click here to be redirected to the Product Support group for the Americas

Please click here to be redirected to the Product Support group for Europe.

Please click here to be redirected to the Product Support group for China

Please click here to be redirected to the Product Support group for Japan

Please click here fto be redirected to the Product Support group for Asic Pacific

If you are looking for documentation or software downloads, please visit our download center.
 

Contacting Technical Support

If you purchased your Wacom CapPLUS touch already integrated on a monitor or as component parts via a distributor, then you should first try to obtain support from your direct supplier. We make a strong effort to support our channel and integrator partners and to ensure that they are able to answer all but the most difficult questions themselves.

To contact us directly, our policy is that all support questions start with an email to one of our regional offices:

Americas: .(JavaScript must be enabled to view this email address)

Europe, Middle East and Africa: .(JavaScript must be enabled to view this email address)

Asia and Oceania: .(JavaScript must be enabled to view this email address)

We will try to give a first response to any technical support questions within hours, if received during normal office hours, and in any case within 24 hours.

Warranty, Returns and RMAs

Wacom provides a 5-year manufacturer’s warranty on all CapPLUS touch panels and controllers. We will be providing online forms and information for arranging product returns soon, but in the meantime, if you think you have a product that is defective, please follow the instructions to contact technical support.
 

FAQs

Coming soon…